Tap Load Problem on Snapchat(Fixed 2023)

Tap Load Problem on Snapchat

You like to be on social media apps like snapchat more often and are you tired of dealing with the irritating “Tap Load problem on Snapchat” error? That is the most frustrating moment when you’re eagerly trying to view a snap or a story, but all you get is a stubborn loading screen that just won’t go away no matter how much you tap?

Well, in this blog post we will go through the reasons why such problem occur and the troubleshooting steps to provide you some easy-to-follow solutions for fixing the issue. Now, say goodbye to endless tapping and say hello to uninterrupted Snapchat fun! But before fixing it let’s understand what is the “Tap Load” error and what are the reasons behind such issues.

What is Snapchat ‘Tap to Load’ Error?

On snapchat, there is a feature where the snaps get automatically downloaded to your device whenever you open the app. When you tap on your friend’s snap it gets open instantly and you can view it in no time. But sometimes this feature doesn’t work and shows “Tap Load” error in viewing your friend’s snap. This means that the app will not download the received snap automatically and you have to tap on the error message to view it again and again. Snapchat, at that time, won’t load any of your pictures or your friend’s snaps or videos.

Reasons for “Tap Load” issue On Snapchat?

When there is a display message saying “Tap to Load” on the Snapchat screen continuously, it’s stuck in loading. It doesn’t matter how many times you tap on the message to open it, it won’t go, and the app gets stuck there only. This “Tap to Load” issue on Snapchat can be caused by several factors. Here are some of the common reasons why you may encounter this problem:

Poor Network Connection:

Snapchat heavily relies on a stable internet connection to load and display snaps and stories. If you have a weak or unstable network connection, it can result in the “Tap to Load” error.

App Glitches or Bugs:

Like any other app, Snapchat is not immune to glitches or bugs. Sometimes, the app may encounter technical issues that prevent snaps and stories from loading properly.

Outdated App Version:

Using an outdated version of the Snapchat app can lead to compatibility issues and cause the “Tap to Load” error. It’s essential to keep your app updated to the latest version to ensure optimal performance or maybe you should try to clear the cache of snapchat. This can fix not working or not loading issue.

Insufficient Storage Space:

If your device has limited storage space, it can affect the functionality of Snapchat. When there isn’t enough storage available, the app may struggle to load snaps and stories, resulting in the “Tap to Load” error.

Software Compatibility:

Occasionally, certain software updates on your device can create conflicts with Snapchat, causing the “Tap to Load” issue. Incompatibility between the app and the operating system can lead to functionality problems.

These are just a few possible reasons for the “Tap to Load” problem on Snapchat. By understanding these factors, you’ll be better equipped to troubleshoot and resolve the issue effectively.

How To Fix Tap Load Problem on Snapchat?

To fix the “Tap to Load” problem on Snapchat, you can try the following troubleshooting steps:

1. Disable Data Saver on Snapchat

There is an in-buit feature called “Data Saver” in Snapchat that allows you to save data over snapchat. In case you are having an issue of Tap Load over snapchat, this can be the reason. You have to disable or turn off this feature on the snapchat itself to make it work properly. Have a look on the steps given below:


Open Snapchat and tap on your Bitmoji in the top-left corner.


From here, tap on the Settings icon on the top-right corner.


Under ADDITIONAL SERVICES you will see Manage, tap on it.


From here, you can use the toggle to turn on/off the Data Saver. Simply use the toggle to turn it off.

toggle off data saver

2. Disable Battery Saver Mode

In case your phone is on low battery, the battery saver mode of your device restricts the apps to run in the background and creates an issue like error in loading or not loading. One way to resolve this issue is either charge your mobile or turn off the battery saver mode on your phone.

(For iOS)


Go to Settings.


Scroll down and tap on Battery.


You will see Low Power Mode. Turn it off by using the toggle.

battery and low power mode

(For Android)


Open Settings.


Scroll down and tap on Battery.

STEP 3: 

From here tap on Power Saving Mode.

battery and power saving mode

You will see the toggle here to turn on/off the Power saving mode.

toggle off power saving mode

NOTE: Different Android devices have different manufacturers. however, the settings also differ from one device to another. Though you can find it under settings easily.

3. Check if Snapchat is Down

Sometimes the error can occur when the app is not working or is down. Due to that your snaps won’t load. In such case use websites like DownDetector to check whether Snapchat is currently down. If it is down then you have to wait for them to resolve the issue.

down detector

4. Update the App

Next solution you guys can have is to update the Snapchat app either from the App Store or Play Store according to your devices. In case if you haven’t updated the app for a long time, now is the time. Updating the app timely can resolve your issue of Tap Loading. So, go to your respective stores on your phone, search for Snapchat and Update.

Step 1:

Open the Google Play Store on your Android or App Store if you’re an iOS user. 

STEP 2: 

Then, navigate to your ‘Profile icon’ in the top-right corner of the screen.

STEP 3: 

Next, tap on the ‘Manage apps and device.’

STEP 4: 

Then, tap on the ‘Updates Available’ option.

STEP 5: 

There, check if Snapchat application is on the list or not.

STEP 6: 

If it is there in the list, then just tap on the ‘Update’ button given alongside it.

5. Clear App Cache

If none of the above solution fixes your issue then here comes the next one. Clearing the app’s cache can resolve your issue upto large extent. Cache files are the files which gets created on their own and require large space of your app and device resulting in the issues with the app and its working. To remove cached data from iOS devices and android devices, follow the steps given below:

(For iOS)


Launch Snapchat app


Tap on the “gear” icon to open Settings


Scroll down and tap on “Clear Data” under “Privacy Controls”

clear data

Scroll down to “Clear Cache“. Tap on it.

clear cache

Confirm by tapping on “Clear“.


(For Android)


Go to Settings.


Scroll down and tap on Apps.


Now select Snapchat from the list.


Tap on Storage.


From here, tap on Clear Cache.


Repeat the above step for Clear data.

clear cache

6. Free up storage space:

If your device has limited storage space, it can affect the performance of Snapchat. Delete unnecessary files, apps, or media to create more space. Snapchat requires sufficient storage to function properly.

7. Reinstall the Snapchat app:

If none of the above steps work, try uninstalling and reinstalling the Snapchat app. This can help resolve any persistent app-related issues. Just make sure to back up any important data associated with your Snapchat account before uninstalling it.

8. Contact Snapchat Support:

If the problem persists despite trying the above steps, it’s advisable to reach out to Snapchat’s support team. They can provide further assistance and guidance tailored to your specific situation.

By following these troubleshooting steps, you should be able to resolve the “Tap to Load” problem on Snapchat and get back to enjoying a smooth Snapchat experience.


Here are some frequently asked questions (FAQs) regarding the Tap Load problem on Snapchat:

Why is Snapchat showing “Tap to Load” instead of loading snaps/stories?

The “Tap to Load” message appears when Snapchat encounters difficulties in loading snaps or stories. It can be caused by poor network connectivity, app glitches, outdated software, insufficient storage space, or software compatibility issues.

I have a strong internet connection, but Snapchat still won’t load. What should I do?

In addition to a stable internet connection, make sure you have the latest version of the Snapchat app installed. Try restarting the app or clearing its cache. If the problem persists, uninstall and reinstall the app. If none of these steps work, contacting Snapchat Support is recommended.

Will reinstalling Snapchat delete my snaps and chats?

No, reinstalling the Snapchat app should not delete your snaps and chats. However, it’s always a good idea to back up any important data associated with your Snapchat account before uninstalling the app, just to be safe.

What should I do if none of the troubleshooting steps work?

If you have tried all the suggested solutions and the “Tap to Load” problem still persists, it’s best to contact Snapchat Support. They can provide further assistance and guidance tailored to your specific situation.

Remember, resolving the “Tap to Load” issue may vary depending on the specific circumstances and device configuration. It’s important to follow the troubleshooting steps and reach out to Snapchat Support if needed.


The Tap Load problem on Snapchat can be quite frustrating, but there are several steps you can take to resolve it. By checking your network connection, restarting the app, updating to the latest version, clearing the app cache, freeing up storage space, and reinstalling the app if necessary, you can often fix the issue. Remember to contact Snapchat Support if none of these steps work for further assistance.

Don’t let the “Tap to Load” error hinder your Snapchat experience any longer. With a little troubleshooting and persistence, you can bid farewell to the endless tapping and enjoy seamless viewing of snaps and stories on Snapchat. Stay connected and keep sharing those unforgettable moments with your friends without any interruptions. Happy snapping!

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